Privacy Policy

1. Introduction

Welcome to BD EcoTours ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the App, express an interest in obtaining information about us or our services, or otherwise when you contact us.

• Personal Information Provided by You: We collect names; phone numbers; email addresses; mailing addresses; billing addresses, and other similar information for account creation (auth), user profiles (user_profile), and tour bookings (tour_booking).
• Booking and Travel Information: We collect data related to your tour bookings, inquiries (inquiry), itineraries (itinerary), and financial transactions (quotations, invoices, and budgets).
• Media and Files: Our App may request access to your device's camera and photo gallery (via image_picker) to allow you to upload profile pictures or submit documents required for services like Visa Invitations (visa_invitation).
• Communication Data: We collect information when you communicate with us or other users via our in-app messaging feature (messages).

3. Automatically Collected Information

• Device Data: We may collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information, and system configuration information.
• Push Notifications: We may request to send you push notifications regarding your account, upcoming bookings (upcoming_booking), or the App (firebase_messaging). If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.

4. How We Use Your Information

We use the information we collect or receive:

• To facilitate account creation and logon process.
• To fulfill and manage your tour bookings, invoices, and quotations.
• To provide support for visa invitations and travel arrangements.
• To manage user-to-user and user-to-guide communications.
• To send administrative information to you, such as updates to terms, conditions, and policies.
• To respond to user inquiries and offer support.

5. Third-Party Services

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. These include:

• Firebase & Google Cloud: For push notifications, app core functionality, and backend infrastructure.
• Payment Processors: To handle secure payment transactions (as applicable to your invoice management).

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us.

8. Changes to This Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible.

9. Contact Us

If you have questions or comments about this notice, you may email us at mail@bangladeshecotours.com or by post to: